Privacy Policy

When you place an order we collect your name, delivery address, phone number and email address. We need these to fulfil and deliver your order.

When you pay online we collect a record of the transaction. We do NOT collect or store your card number, UPI PIN, CVV or net-banking credentials — those go directly to our payment gateway and never reach our systems.

We also collect basic technical information such as your device type, browser and pages viewed, which helps us keep the store working and improve it.

To process, pack, ship and support your order.

To send you order updates by SMS, WhatsApp or email — including confirmation, dispatch and delivery notifications.

To respond when you contact us with a question, a return, or a complaint.

To detect and prevent fraud, and to meet our legal and tax obligations.

To send you offers and product news, where you have opted in. You can opt out at any time and it will not affect your ability to order.

Courier and logistics partners, so they can deliver your order. They receive your name, address and phone number — nothing more.

Payment gateways, to process payments securely.

Service providers who help us run the store, such as hosting and communication tools, under confidentiality obligations.

Authorities, where we are legally required to disclose information.

We do not sell your personal data to anyone.

We keep order records for as long as we need them to serve you and to satisfy tax, accounting and legal requirements. Where information is no longer needed, we delete it or make it anonymous.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Reach out to our support team and we will respond.

Some data cannot be deleted immediately where we are legally required to retain it — for example invoices and tax records.

You can unsubscribe from marketing messages at any time using the opt-out in the message or by contacting us.

We use cookies and similar technology to keep your cart working, remember your preferences, and understand how the store is used. You can block cookies in your browser, but parts of the store — including checkout — may stop working correctly.

We take reasonable technical and organisational measures to protect your information. Payments are handled over encrypted connections by our payment gateway. No system is perfectly secure, so we cannot guarantee absolute security, but we work to keep your data safe.

LUMINA RITUAL is not intended for children under 18. We do not knowingly collect personal data from children.

For any privacy question or request, reach out to our support team.